Service Terms

Last updated October 16, 2026

Plain and simple: here's how booking with Vanguard Auto Spa works. By paying a deposit, using a gift card, or confirming a booking, you agree to these terms.

Booking and deposit

• A 30% deposit holds your appointment time. It comes off your total.
• The rest is due when the job is done.
• Prices are by vehicle size. If the car booked doesn't match the size chosen, we'll tell you the correct price before we start.

Moving or canceling

• Need a different day? Move your appointment anytime, and your deposit moves with it.
• Cancel with at least 24 hours notice for a full refund of your deposit.
• Cancel with less than 24 hours notice, and the deposit is kept.
• If we arrive at the booked time and can't get to the car, a water spigot, or a power outlet, it counts as a cancellation with less than 24 hours notice.

Weather

• Interior work happens rain or shine.
• If heavy rain falls on an exterior day, we move you to the next open day for free, unless you have a garage or carport we can work under.

What we need from you

• A water spigot and a power outlet within reach of the car, and room to open every door.
• Please take out valuables and personal items before we start. We aren't responsible for items left in the car.

Before we start: the walk-around

• We walk around the car with you before we start and note any scratches, dents, chips, stains, or wear that are already there.
• We aren't responsible for damage that was there before the detail.
• Some stains, odors, and scratches can't be fully removed. We'll tell you what to expect during the walk-around.

The Vanguard Guarantee

Walk the car with me before I leave. If anything isn't right, I fix it on the spot.

Maintenance Club

• Every membership starts with a Full Detail at the regular price.
• After that, maintenance visits are every 2 or 4 weeks at the member price. Karim texts you to set each visit.
• No contract. Pause or cancel anytime.
• If more than 6 weeks pass between visits, the next visit is a Full Detail at the regular price.
• Member prices may change. We'll tell you before any change applies to you.

Gift cards

• Gift cards never expire and have no fees.
• Each gift code can be used once, on one booking. If the gift card is worth more than that booking, the leftover amount stays on file for your next detail.
• If a code covers the full deposit, no deposit is charged, and the gift amount comes off your bill.
• Lost your code? Text Karim at (206) 698-8138 with the buyer's name and email, and we'll look it up.
• Gift cards aren't redeemable for cash, except where Washington law requires.

Payments and refunds

Deposits and gift cards are processed securely by Stripe. Approved refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.

Questions

Text (206) 698-8138 or email thevanguardautospa@gmail.com. See also our Privacy Policy.